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  1. Q1) How much does it cost?
  2. Q2) How often can I call the tutors?
  3. Q3) When do we receive the weekly lesson plan and weekly report?
  4. Q4) How long should it take to complete the weekly lesson plan?
  5. Q5) My child is finding the activities in the lesson plan too easy. Is the lesson plan right?
  6. Q6) My child has finished their lesson plan for the week. Can they do more work?
  7. Q7) How is the weekly lesson plan created?
  8. Q8) I want my child to practice what they are learning in school. Can this be done?
  9. Q9) I have used the search tool but I can’t seem to find a lesson.
  10. Q10) My child says that the school teaches a topic differently to the program. Is this possible?
  11. Q11) What is the most effective way for my children to use the program?
  12. Q12) When should we complete the Math Doctor Assessment?
  13. Q13) My child just completed the Math Doctor Assessment but the Lesson Plan has not changed. Why?
  14. Q14) The lessons in the lesson plan are different from the topics listed in the Math Doctor report. Why?
  15. Q15) What happens if my children want to use the programs more than recommended?
  16. Q16) I have a technical issue regarding using the program.

Q1) How much does it cost?
For our full tutoring programs which includes a comprehensive student assessment, access to Math or English Wiz, support from our tutor team, weekly lesson plans and rewards for students, is just $25 per week, for one child ($35 for students in Grade 10 and above). Additional children and/or subjects are just $10 per month. Family discounts may be available.


Q2) How often can I call the tutors?
Children can call our tutors for help with any question on the program as often as they like (during the Math Wiz support hours). Every question is fully explained and provides instant feedback, so your child will not need to call us regularly to benefit from our programs.


Q3) When do we receive the weekly lesson plan and weekly report?
When you wake up on Monday morning for school, your new weekly lesson plan, and your last report, should have arrived. These are emailed to the email address you have given our tutor team. If, for any reason, you have not received your email please check your junk mail. The weekly lesson plan can also be located when logging into Math Wiz and English Wiz under the child’s name.


Q4) How long should it take to complete the weekly lesson plan?
The time it takes to complete the weekly lesson plan will vary between students. Students are encouraged to take their time when using the programs and work through the step by step solutions when provided. As a guide, the lesson plan for Math is typically set for 50 mins per week. For English, the lesson plan is set for 40 mins per week.


Q5) My child is finding the activities in the lesson plan too easy. Is the lesson plan right?
Some children do give feedback that when starting on the programs that they feel the lesson plan is too easy. The lessons included in the lesson plan are determined by the questions they answered incorrectly in Math Doctor. If a child has made a mistake or forgot how to answer a question when completing Math Doctor, these lessons will appear in the lesson plan. These lessons can appear easy as it can be a case of just jogging the child’s memory. Even then, it is important to compete the lesson so that it can go into the child’s long term memory.

Important: if you still have concerns regarding the lesson plan please call our parent helpline (tutors) who can review the lesson plan and make any changes which are deemed appropriate.


Q6) My child has finished their lesson plan for the week. Can they do more work?
For elementary children, it is strongly recommended that on completion of their lesson plan for the week, they spend extra time practicing the educational games. The educational games are very important as they are a fun way for children to reinforce and learn concepts such as their timetables. The more they practice, the easier it will become. High school students need to also practice the topics they are learning in school by using the find lesson search tool.


Q7) How is the weekly lesson plan created?
Essentially the weekly lesson plan is based on:
1. Math Doctor.
2. Previous weeks’ results for lessons and tests.
3. The requirement for revision and practice.


Q8) I want my child to practice what they are learning in school. Can this be done?
Yes they can, and it is recommended. Just use the find lesson search tool to find what they are learning in school.


Q9) I have used the search tool but I can’t seem to find a lesson.
Some text books or teachers might use a different name for a lesson. In nearly all cases, you will find that the lesson is covered by the program. If you cannot find a lesson, please call our tutor line and we can help you find the lesson. If for some reason you are doing a topic in school not covered by our programs, our tutors can provide tutor support for your child.


Q10) My child says that the school teaches a topic differently to the program. Is this possible?
Particular care has been taken to make sure that our lessons reflect the way the lesson is being taught in school. However, it is possible that your school or teacher teaches a topic slightly different to the method shown within the programs. If your child is ever unsure or uncertain about a lesson, please call our tutor line and we can provide tutor support.


Q11) What is the most effective way for my children to use the program?
1. Consistency is the key. Typically, we recommend 30 mins x 3 times per week.
2. For children in Grade 10 and below, it is recommended that they complete the weekly lesson plan and activities they are learning in school.
3. For children in Grade 11 and 12, it is recommended that they practice what they are learning in school today.
4. Take your time to read the tutorial and answer the questions. Read the principle and clue (if available).
5. Continue using pen and paper to get to your answer. This is important practice for school tests/exams.
6. If a question is answered incorrectly or you are not sure how to answer the question, please study the solution carefully. Every solution is a mini-lesson, made to help you learn exactly how to solve the problem.
7. If you have any questions on how to help your children get more from the programs, please call our parent helpline.


Q12) When should we complete the Math Doctor Assessment?
For the most accurate lesson plan, we recommend students complete Math Doctor when joining. Our tutors will then advise you when next to complete Math Doctor.

Please note that a lesson plan can still be personalized for your child without completing Math Doctor. For students in Kindergarten to second grade, we may recommend that they start on the program without completing Math Doctor.


Q13) My child has just completed the Math Doctor Assessment but the Lesson Plan for the week has not changed. Why?
If you have already been placed on a lesson plan, your new lesson plan will appear at the beginning of the following week.


Q14) The lessons in the lesson plan are different from the topics listed in the Math Doctor report. Why?
Math Doctor looks at the curriculum in a broad sense and identifies the different topics in the curriculum that need to be addressed. In Math Wiz, we may have a number of lessons and activities designed to teach those topics. Completing the lesson plan should result in an improved understanding of the curriculum and Math Doctor outcome.


Q15) What happens if my children want to use the programs more than recommended?
There may be some occasions when the child will benefit from using the programs more than 30 mins x 3 times per week. For example, a child who is in Grade 10 may need to conduct an intensive catch up program so that they are ready for Grade 11 and 12.


Q16) I have a technical issue regarding using the program.
Our technical support department operates 2:00pm to 8:00pm, Sunday to Thursday when most children are using the programs. Please call 1-800-867-1261 during the available hours if you require any technical support regarding using the program.



If you have a question regarding our programs which isn’t covered here, please contact us at info@aplusamerica.com.